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Terms of Service

Last updated: July 2026

Important Notice

Nothing in these Terms limits or excludes any rights you have under the Australian Consumer Law. Your statutory consumer guarantees apply in full regardless of what these Terms say.

1. Acceptance of Terms

By accessing or using the ITZ Supps website (itzsupps.com) or placing an order, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use our website or purchase our products.

These Terms apply to all visitors, users, and customers. We may update these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

2. About Us

ITZ Supps (trading as In The Zone Supps, ABN to be provided) is an Australian business operating at Dyllan.sack@itzsupps.com. We sell NeuroLyte and related nutritional products to customers in Australia and internationally.

3. Products and Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product formulations at any time without notice. Product images are for illustrative purposes; minor packaging variations may occur.

NeuroLyte is a food supplement intended for use by healthy adults aged 18 and over. It is not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before use if you are pregnant, breastfeeding, taking medication, or have a medical condition.

4. Pricing and GST

All prices are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable, in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

We reserve the right to change prices at any time. The price displayed at the time you place your order is the price you will be charged. We will not apply price changes retroactively to confirmed orders.

Shipping costs are calculated at checkout and displayed before you complete your purchase.

5. Orders and Payment

By placing an order, you make an offer to purchase products subject to these Terms. An order is not confirmed until you receive an order confirmation email from us.

We reserve the right to refuse or cancel any order at our discretion (e.g. for suspected fraud, pricing errors, or stock unavailability). If we cancel a confirmed order, we will provide a full refund.

Payment is processed securely by Shopify Payments or Stripe. We accept major credit and debit cards and other payment methods displayed at checkout. We do not store your full payment card details.

6. Shipping and Delivery

We ship to addresses within Australia and selected international destinations. Estimated delivery times are provided at checkout and are indicative only — delays caused by carriers, customs, or events beyond our control are not our responsibility.

Risk of loss and title for products passes to you upon delivery. If your order is lost or damaged in transit, please refer to our Returns & Refund Policy.

We are not responsible for incorrect delivery addresses provided by customers. Re-delivery fees may apply if a parcel is returned to us due to an incorrect address.

7. Returns and Refunds

Our Returns & Refund Policy forms part of these Terms and is available at /pages/returns-refund-policy. Your rights under the Australian Consumer Law are not affected by our Returns Policy.

8. Australian Consumer Law Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You are entitled to:

  • A replacement or refund for a major failure;
  • Compensation for any other reasonably foreseeable loss or damage; and
  • Repair or replacement if goods fail to be of acceptable quality and the failure is not a major failure.

Nothing in these Terms limits, modifies, or excludes your rights under the Australian Consumer Law or any other applicable Australian law.

9. Limitation of Liability

To the fullest extent permitted by law (and subject to your non-excludable consumer guarantee rights), ITZ Supps's liability for any claim arising from your use of our website or products is limited to:

  • The replacement or re-supply of the relevant product; or
  • A refund of the purchase price of the relevant product.

We exclude all liability for indirect, incidental, special, or consequential loss or damage to the extent permitted by law. We do not exclude or limit liability that cannot be excluded or limited under Australian law, including liability under the Australian Consumer Law.

10. Intellectual Property

All content on this website — including the NeuroLyte brand, logo, product names, text, images, and design — is owned by or licensed to ITZ Supps and is protected by Australian and international intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written permission, except for personal non-commercial use.

11. Website Use and Prohibited Conduct

You agree not to:

  • Use the website for any unlawful purpose or in breach of any applicable law;
  • Interfere with or disrupt the website or its infrastructure;
  • Attempt to gain unauthorised access to any part of the website or our systems;
  • Post or transmit any content that is false, misleading, defamatory, or infringes the rights of others; or
  • Use automated tools to scrape or extract data from our website without permission.

12. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse, control, or take responsibility for the content or practices of any third-party websites. Visiting third-party links is at your own risk.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales for any disputes arising under or in connection with these Terms.

For disputes, we encourage you to contact us directly first. Many issues can be resolved quickly and informally.

14. Contact Us

For any questions about these Terms, please contact:

ITZ Supps
Email: Dyllan.sack@itzsupps.com
Response hours: Monday–Friday, 9am–5pm AEST